Coordinating with Field Manager and Installation partners services and maintenance

Introduction

This guide provides instructions for how Brickeye coordinates with third-party installers for the installation and maintenance of the Brickeye water leak detection system. Proper coordination ensures adherence to technical standards, minimizes downtime, and optimizes system performance on your construction site.

Coordination Process Overview

Once a ticket is created, the following workflow is followed:

1. Triage — The Brickeye support agent reviews the ticket, assesses the severity, and determines the appropriate next steps.
2. Client or Field Manager Contact — The support agent reaches out either to the client directly (for questions, clarifications, or minor issues) or to Brickeye's internal field manager (for issues requiring on-site intervention).
3. Field Management Coordination — Brickeye's field management team takes ownership of coordinating with third-party installation partners. They schedule site visits, equipment swaps, commissioning support, and any other fieldwork required.
4. Resolution & Follow-up — Once the field work is completed, the support agent confirms resolution with the Field manager and closes the ticket.

Roles and Responsibilities

• Brickeye Support Agent: Creates or receives tickets, triages issues, communicates with the client, and escalates to the client or Brickeye internal team when on-site action is needed.
• Brickeye Field Manager: Coordinates all on-site activities by liaising with third-party installation partners. They are the primary point of contact for scheduling installations, equipment swaps, and commissioning.
• Third-Party Installers (e.g. FSG): Conduct field installation, equipment swaps, on-site commissioning, and repairs following Brickeye specifications, under the direction of the Brickeye field management team.
• Project Team: Provides site access and communicates project deadlines and any on-site changes that may affect the system.

Best Practices for Effective Coordination

• Notify the Brickeye support team promptly if equipment is unplugged, moved, or if planned activities (such as flushing or pressure testing) may trigger system alerts.
• Ensure site contacts are kept up to date in the CR Project Operations Airtable so the support team can reach the right person quickly
• Document any changes to equipment location or site conditions and communicate them to the support team.